Frequently Asked Questions

Got Questions? We've Got Answers.

Everything you need to know about working with Axiaton — pricing, process, timelines, and what happens after launch. Still stuck? Reach out anytime.

Getting Started

What exactly does Axiaton do?+
We build, host, and maintain SaaS websites on a flat monthly subscription. That includes custom design, development, hosting, SSL, performance monitoring, security patches, and a dedicated project manager — all in one fee.
Who is Axiaton for?+
SaaS founders, marketing teams, and product leads who want a professional website without hiring an in-house team or wrestling with a traditional agency. We work equally well with pre-seed startups and established companies.
How do I get started?+
Fill out the form on our contact page. We'll reply within one business day to schedule a 30-minute call, scope the project together, and send a clear proposal. If it's a fit, we kick off within a week.

Pricing & Billing

How does the monthly pricing work?+
You pay one flat monthly fee that covers everything — design, development, hosting, maintenance, and support. No hidden costs, no surprise invoices, no per-change fees. Plans start at $1,500/month and scale based on scope.
Is there a setup fee?+
No setup fees. Your first month covers the initial build, and you go live within 30 days. After that, the same monthly fee covers ongoing maintenance and updates.
Can I cancel anytime?+
Yes. No contracts, no penalties, no questions asked. You keep the code and we hand off cleanly if you decide to leave. We'd rather earn your business every month than lock you in.
What payment methods do you accept?+
Credit card, ACH, and wire transfer. For enterprise clients we can also accommodate annual invoicing with net-30 terms.

Process & Timeline

How fast can we launch?+
Most projects go live within 30 days of kickoff. Complex builds (large content libraries, custom integrations, multi-language) may take 45–60 days — we'll tell you up front during scoping.
What does the launch process look like?+
Week 1: discovery + design direction. Week 2: full design mockups + your feedback. Week 3: development + content. Week 4: QA, polish, and go-live. Your dedicated PM keeps everything on track.
How many revisions do I get?+
Unlimited within scope. We work in fixed milestones — once a milestone is approved we move forward, but you're not penalized for iterating during each phase.

Ownership & Support

Do I own my website?+
Yes, 100%. All code, design files, and content belong to you. If you ever cancel, we provide a full export and migration assistance.
What kind of support do I get?+
You get a dedicated project manager, business-hours support Mon–Fri, and 24/7 priority support for production issues. Average response time: under 1 hour during business hours.
What if I need updates after launch?+
Included. Your monthly fee covers ongoing content updates, design tweaks, new pages, bug fixes, and minor feature additions. Major new features can be scoped separately.

Technical Details

What tech stack do you use?+
Modern, performant, SEO-friendly stacks — typically Next.js, Astro, or a headless CMS depending on your needs. Always responsive, accessible, and optimized for Core Web Vitals.
Is hosting included?+
Yes. Global CDN, automatic SSL, 99.9% uptime, daily backups, and DDoS protection. You don't need to manage any infrastructure.
Can you integrate with our existing tools?+
Yes — CRMs (HubSpot, Salesforce), analytics (GA4, Mixpanel, Posthog), payments (Stripe), email (Mailchimp, Customer.io), and most marketing tools. If you use it, we can probably hook it up.
Is my site SEO-optimized?+
Yes — semantic HTML, optimized images, fast Core Web Vitals, structured data, and proper meta tags by default. We don't do ongoing SEO content strategy, but the technical foundation is solid.

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